we know your time is valuable and have an understanding of The main reason on your annoyance. We’d like to achieve out to you personally to discuss your worries, but we are able to’t Identify your account. Be sure to Call us at customersupport@ empire-today.com so we might examine this further.
On installation day, I go many of the modest knick-knacks, etcetera., and vacuumed, so they can move the home furnishings. In the event the installers get started shifting the furniture from the living room in excess of in the kitchen area, one of them kicks above my large, substantial glass Pet dog bowl, and put a crack inside the completely new porcelain tile we had just laid, as well as creating an amazing h2o mess.
On November sixth, I acquired an automated information expressing the installers ended up on their own way. Your team was a no show on November 6th. On November 7th , we rescheduled for November 8th for the reason that I was informed Trevor desired to oversee the substitute, and is also The key reason why why they didn’t exhibit on Monday or Tuesday. November 8th, the first installer showed up with seven bins of flooring. He questioned us what area was getting replaced.
You should assistance me to solve this problem straight away, I have now squandered a 12 months of my everyday living on phone calls and visits And that i just want to shut this chapter!
This is totally unacceptable! I am pretty displeased with Empire. This is not how a customer should be handled. I want an individual to Call me immediately to right this case.
This is not my primary home so they fundamentally wasted that amount of my time. Install crews ended up quite professional, Totally no complaints there. Everything else about the method wants a large degree of enhancement. Heck, just after speaking with warehouse manager who certain me there would not be anymore issues and afterwards there was, I termed their 800 number wherever an actual 'customer treatment rep' referred to as me again, said they would comply with up with Absolutely everyone on their facet And that i never heard back again! Warehouse supervisor who called to arrange An additional appointment each week afterwards hadn't listened to from them possibly! Their customer service is non existent finishes With all the gross sales call...
I'd my carpet mounted in 2012. It was speculated to be described as a good quality carpet & it seems to be ABSOLUTELY HORRIBLE! It’s snagged almost everywhere & the seams are all coming up & there’s patches of carpet missing there. My 1st phone get in touch with I used to be informed I will be supplied a contact back in 2-three days afterwards. I didn’t hear just about anything so I get in touch with back yet again & was offered my reference number & instructed my other reference number, from my initial connect with, was closed for some reason! So from the necessarily mean time I receive a letter stating they couldn’t get a maintain of me & to contact. I connect with the person who was around the letter & I go away her a voicemail. She hardly ever identified as me back! I called yet again & demanded to speak to the supervisor. The supervisor, who explained his name was Saul, received about the phone & gave me my THIRD reference number & stated It could be despatched to a supervisor & “escalated†& promised I might receive a get in touch with back by the subsequent evening.
The installers showed up with not enough carpet. It is currently eight/10/18 they usually confirmed up with not more than enough carpet. Looking to phone with an issue receives you no where by. We've two extra rooms to get completed and I feel I might be heading someplace else subsequent time.
We’ve know delays is often aggravating, and we regret to hear that the blind installation will not be yet entire. We’ve Situated your buy, and we’ll be in contact with you Soon to debate your fears.
Rapid ahead 24 several hours….I was designed to Use a new kitchen floor set up today and also the installer known as me at three:00 to tell me that their initially occupation of the day was using too very long and they couldn’t install my ground today. He mentioned that it may be set up on Monday at 10:00am, but Once i questioned him if he would notify Empire empire roofing reviews from the improve in installation he explained they they didn’t must be educated since it was out of their palms at this stage.
We’ve go through your publish, and we’re unhappy to hear that your knowledge didn't meet your anticipations. This isn't the extent of service that we anticipate for our customers, and we’ll be in contact along with you shortly to even more focus on your fears.
we consider issues like these really significantly and we'd wish to abide by up with you. Be sure to e-mail your considerations and make contact with information to [email protected] for additional guidance, thank you. Handy?YesNo
The 2nd bathroom isn’t much far better, lacking and sloppy grout and chalking work, chips on either side of the rest room and full of grout, chalking used to fill in from wherever the bedroom foundation board ends as well as the tile baseboard begins as a result of unfinished perform.
We dislike delays as much as you are doing, and sincerely regret the inconvenience. We’ll be in touch along with you Soon to reschedule your installation.